Shipping policy
SHIPPING POLICY
Last updated: 19 July 2026
By placing an order, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.
ORDER PROCESSING
- Orders are typically processed within 1–3 business days.
- During product launches, promotional periods, holidays, or periods of increased order volume, processing times may be extended.
- Orders are processed only on business days and do not include weekends or public holidays.
SHIPPING TIMES
- Delivery times vary depending on the destination country and shipping carrier.
- Estimated delivery times provided at checkout are for reference only and are not guaranteed.
INTERNATIONAL SHIPPING
- leplay ships internationally to selected countries.
- Shipping availability may change without prior notice.
- Customers are responsible for ensuring that products ordered are permitted to be imported into their country.
CUSTOMS DUTIES AND TAXES
- International customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities.
- leplay is not responsible for any delays resulting from customs clearance procedures.
SHIPPING COSTS
- Shipping costs are calculated at checkout unless otherwise stated.
- We reserve the right to modify shipping rates at any time without prior notice.
INCORRECT SHIPPING INFORMATION
- Customers are responsible for providing accurate and complete shipping information when placing an order.
- We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
- Additional shipping charges may apply if an order needs to be resent.
REFUSED OR UNCLAIMED DELIVERIES
- If a customer refuses delivery or fails to collect their package, shipping costs are non-refundable.
- Any additional costs incurred for returning or reshipping an order may be deducted from the refund amount or charged separately.
LOST OR DELAYED PACKAGES
- To the fullest extent permitted by applicable law, leplay shall not be liable for delays caused by shipping carriers, customs procedures, force majeure events, or circumstances beyond our reasonable control.
- While we will make reasonable efforts to assist customers in resolving shipping-related issues, we cannot guarantee the actions or performance of third-party shipping providers.
UNDELIVERABLE ORDERS
- Orders returned to us due to incorrect addresses, refused deliveries, or failure to collect the package may be subject to additional shipping charges before reshipment.
- If reshipment is declined, refunds will be processed in accordance with our Return & Refund Policy.
ORDER CANCELLATION
- We reserve the right to refuse, limit, or cancel any order that cannot be fulfilled due to stock availability, shipping restrictions, suspected fraudulent activity, pricing errors, or other unforeseen circumstances.
- In such cases, customers will be notified and refunded where applicable.
CONTACT
For any questions regarding shipping or delivery, please contact us at:
info@leplayofficial.com
Last updated: 19 July 2026
By placing an order, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.
ORDER PROCESSING
- Orders are typically processed within 1–3 business days.
- During product launches, promotional periods, holidays, or periods of increased order volume, processing times may be extended.
- Orders are processed only on business days and do not include weekends or public holidays.
SHIPPING TIMES
- Delivery times vary depending on the destination country and shipping carrier.
- Estimated delivery times provided at checkout are for reference only and are not guaranteed.
INTERNATIONAL SHIPPING
- leplay ships internationally to selected countries.
- Shipping availability may change without prior notice.
- Customers are responsible for ensuring that products ordered are permitted to be imported into their country.
CUSTOMS DUTIES AND TAXES
- International customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities.
- leplay is not responsible for any delays resulting from customs clearance procedures.
SHIPPING COSTS
- Shipping costs are calculated at checkout unless otherwise stated.
- We reserve the right to modify shipping rates at any time without prior notice.
INCORRECT SHIPPING INFORMATION
- Customers are responsible for providing accurate and complete shipping information when placing an order.
- We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
- Additional shipping charges may apply if an order needs to be resent.
REFUSED OR UNCLAIMED DELIVERIES
- If a customer refuses delivery or fails to collect their package, shipping costs are non-refundable.
- Any additional costs incurred for returning or reshipping an order may be deducted from the refund amount or charged separately.
LOST OR DELAYED PACKAGES
- To the fullest extent permitted by applicable law, leplay shall not be liable for delays caused by shipping carriers, customs procedures, force majeure events, or circumstances beyond our reasonable control.
- While we will make reasonable efforts to assist customers in resolving shipping-related issues, we cannot guarantee the actions or performance of third-party shipping providers.
UNDELIVERABLE ORDERS
- Orders returned to us due to incorrect addresses, refused deliveries, or failure to collect the package may be subject to additional shipping charges before reshipment.
- If reshipment is declined, refunds will be processed in accordance with our Return & Refund Policy.
ORDER CANCELLATION
- We reserve the right to refuse, limit, or cancel any order that cannot be fulfilled due to stock availability, shipping restrictions, suspected fraudulent activity, pricing errors, or other unforeseen circumstances.
- In such cases, customers will be notified and refunded where applicable.
CONTACT
For any questions regarding shipping or delivery, please contact us at:
info@leplayofficial.com