Refund policy
RETURN & REFUND POLICY
Last updated: July 2026
By placing an order, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.
At leplay, we are committed to providing high-quality products. Please read this policy carefully before placing an order.
RETURNS
- Customers may request a return within 14 days of receiving their order.
- Returned items must be unworn, unwashed, unused, and in their original condition with all original tags attached and packaging included.
- Returned items must not show any signs of wear, washing, alterations, damage, odors (including perfume, smoke, or detergent), stains, makeup marks, or pet hair.
- We reserve the right to refuse any return that does not comply with the conditions outlined in this policy.
- We reserve the right to request additional information or photographs before approving a return, exchange, or refund request.
EXCHANGES
- Exchanges are subject to product availability.
- Customers may request an exchange within 14 days of receiving their order.
- Customers are responsible for return shipping costs related to size exchanges unless otherwise required by applicable law.
- If the requested size is unavailable, a refund will be processed in accordance with this policy.
DAMAGED OR INCORRECT ITEMS
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- Your request must include your order number together with clear photographs of both the item and its original packaging.
- Failure to notify us within 48 hours of delivery may affect our ability to investigate and resolve the issue.
- If approved, we will provide an appropriate solution, including a replacement item or a refund where applicable.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
- Customers located within the European Union may exercise their statutory right of withdrawal within 14 days of receiving their order in accordance with applicable consumer protection laws.
- Returned items must meet all conditions outlined in this policy.
ORDER CANCELLATION
- Orders may only be cancelled before they have been been processed for shipment.
- Once an order has been shipped, it must be handled in accordance with this Return & Refund Policy.
SALE ITEMS
- Unless otherwise required by applicable law, sale or promotional items may be subject to different return conditions as specified at the time of purchase.
INSPECTION OF RETURNED ITEMS
- All returned items are subject to inspection upon receipt.
- Approval of a return request does not automatically guarantee approval of a refund.
- Refund eligibility will be determined only after the returned item has been inspected and confirmed to comply with this policy.
REFUNDS
- Refunds are issued only after the returned item has been received and successfully inspected.
- Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your payment provider or financial institution.
- Original shipping charges are non-refundable unless the return is the result of our error or unless otherwise required by applicable law.
INTERNATIONAL RETURNS
- Customers are responsible for all return shipping costs, customs duties, taxes, and any other charges associated with international returns unless otherwise required by applicable law.
INCORRECT ADDRESS INFORMATION
- Customers are responsible for providing accurate and complete shipping information when placing an order.
- We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
- Additional shipping charges may apply if an order needs to be resent.
REFUSED OR UNCLAIMED DELIVERIES
- Shipping costs are non-refundable if a customer refuses delivery or fails to collect their package.
- Any additional costs incurred for returning or reshipping an order may be deducted from the refund amount or charged separately.
LOST OR DELAYED PACKAGES
- To the fullest extent permitted by applicable law, leplay shall not be liable for delays caused by shipping carriers, customs procedures, force majeure events, or circumstances beyond our reasonable control.
- We will make reasonable efforts to assist customers in resolving shipping-related issues whenever possible.
CONTACT
For all return, exchange, or refund requests, please contact us at:
info@leplayofficial.com
Last updated: July 2026
By placing an order, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.
At leplay, we are committed to providing high-quality products. Please read this policy carefully before placing an order.
RETURNS
- Customers may request a return within 14 days of receiving their order.
- Returned items must be unworn, unwashed, unused, and in their original condition with all original tags attached and packaging included.
- Returned items must not show any signs of wear, washing, alterations, damage, odors (including perfume, smoke, or detergent), stains, makeup marks, or pet hair.
- We reserve the right to refuse any return that does not comply with the conditions outlined in this policy.
- We reserve the right to request additional information or photographs before approving a return, exchange, or refund request.
EXCHANGES
- Exchanges are subject to product availability.
- Customers may request an exchange within 14 days of receiving their order.
- Customers are responsible for return shipping costs related to size exchanges unless otherwise required by applicable law.
- If the requested size is unavailable, a refund will be processed in accordance with this policy.
DAMAGED OR INCORRECT ITEMS
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- Your request must include your order number together with clear photographs of both the item and its original packaging.
- Failure to notify us within 48 hours of delivery may affect our ability to investigate and resolve the issue.
- If approved, we will provide an appropriate solution, including a replacement item or a refund where applicable.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
- Customers located within the European Union may exercise their statutory right of withdrawal within 14 days of receiving their order in accordance with applicable consumer protection laws.
- Returned items must meet all conditions outlined in this policy.
ORDER CANCELLATION
- Orders may only be cancelled before they have been been processed for shipment.
- Once an order has been shipped, it must be handled in accordance with this Return & Refund Policy.
SALE ITEMS
- Unless otherwise required by applicable law, sale or promotional items may be subject to different return conditions as specified at the time of purchase.
INSPECTION OF RETURNED ITEMS
- All returned items are subject to inspection upon receipt.
- Approval of a return request does not automatically guarantee approval of a refund.
- Refund eligibility will be determined only after the returned item has been inspected and confirmed to comply with this policy.
REFUNDS
- Refunds are issued only after the returned item has been received and successfully inspected.
- Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your payment provider or financial institution.
- Original shipping charges are non-refundable unless the return is the result of our error or unless otherwise required by applicable law.
INTERNATIONAL RETURNS
- Customers are responsible for all return shipping costs, customs duties, taxes, and any other charges associated with international returns unless otherwise required by applicable law.
INCORRECT ADDRESS INFORMATION
- Customers are responsible for providing accurate and complete shipping information when placing an order.
- We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
- Additional shipping charges may apply if an order needs to be resent.
REFUSED OR UNCLAIMED DELIVERIES
- Shipping costs are non-refundable if a customer refuses delivery or fails to collect their package.
- Any additional costs incurred for returning or reshipping an order may be deducted from the refund amount or charged separately.
LOST OR DELAYED PACKAGES
- To the fullest extent permitted by applicable law, leplay shall not be liable for delays caused by shipping carriers, customs procedures, force majeure events, or circumstances beyond our reasonable control.
- We will make reasonable efforts to assist customers in resolving shipping-related issues whenever possible.
CONTACT
For all return, exchange, or refund requests, please contact us at:
info@leplayofficial.com